Last Updated: September 2020
Your privacy is important to us. This privacy statement explains the personal data Uanser processes, how Uanser processes it, and for what purposes.
Uanser offers a wide range of products, including server products used to help operate enterprises worldwide, devices you use in your home, software that students use at school, and services developers use to create and host what’s next. References to Uanser products in this statement include Uanser services, websites, apps, software, servers, and devices.
Please read the product-specific details in this privacy statement, which provide additional relevant information. This statement applies to the interactions Uanser has with you and the Uanser products listed below, as well as other Uanser products that display this statement.
Personal data we collect
Uanser collects data from you, through our interactions with you and through our products. You provide some of this data directly, and we get some of it by collecting data about your interactions, use, and experiences with our products. The data we collect depends on the context of your interactions with Uanser and the choices you make, including your privacy settings and the products and features you use. We also obtain data about you from third parties.
If you represent an organization, such as a business or school, that utilizes Enterprise and Developer Products from Uanser, please see the Enterprise and developer products section of this privacy statement to learn how we process your data. If you are an end user of a Uanser product or a Uanser account provided by your organization, please see the Products provided by your organization and the Uanser account sections for more information.
You have choices when it comes to the technology you use and the data you share. When we ask you to provide personal data, you can decline. Many of our products require some personal data to provide you with a service. If you choose not to provide data required to provide you with a product or feature, you cannot use that product or feature. Likewise, where we need to collect personal data by law or to enter into or carry out a contract with you, and you do not provide the data, we will not be able to enter into the contract; or if this relates to an existing product you’re using, we may have to suspend or cancel it. We will notify you if this is the case at the time. Where providing the data is optional, and you choose not to share personal data, features like personalization that use such data will not work for you.
How we use personal data
Uanser uses the data we collect to provide you with rich, interactive experiences. In particular, we use data to:
We also use the data to operate our business, which includes analyzing our performance, meeting our legal obligations, developing our workforce, and doing research.
In carrying out these purposes, we combine data we collect from different contexts (for example, from your use of two Uanser products) or obtain from third parties to give you a more seamless, consistent, and personalized experience, to make informed business decisions, and for other legitimate purposes.
Our processing of personal data for these purposes includes both automated and manual (human) methods of processing. Our automated methods often are related to and supported by our manual methods. For example, our automated methods include artificial intelligence (AI), which we think of as a set of technologies that enable computers to perceive, learn, reason, and assist in decision-making to solve problems in ways that are similar to what people do. To build, train, and improve the accuracy of our automated methods of processing (including AI), we manually review some of the predictions and inferences produced by the automated methods against the underlying data from which the predictions and inferences were made. For example, we manually review short snippets of a small sampling of voice data we have taken steps to de-identify to improve our speech services, such as recognition and translation.
Reasons we share personal data
We share your personal data with your consent or to complete any transaction or provide any product you have requested or authorized. We also share data with Uanser-controlled affiliates and subsidiaries; with vendors working on our behalf; when required by law or to respond to legal process; to protect our customers; to protect lives; to maintain the security of our products; and to protect the rights and property of Uanser and its customers.
How to access and control your personal data
You can also make choices about the collection and use of your data by Uanser. You can control your personal data that Uanser has obtained, and exercise your data protection rights, by contacting Uanser or using various tools we provide. In some cases, your ability to access or control your personal data will be limited, as required or permitted by applicable law. How you can access or control your personal data will also depend on which products you use. For example, you can:
Not all personal data processed by Uanser can be accessed or controlled via the tools above. If you want to access or control personal data processed by Uanser that is not available via the tools above or directly through the Uanser products you use, you can always contact Uanser at the address in the How to contact us section or by using our web form.
We provide aggregate metrics about user requests to exercise their data protection rights via the Uanser Privacy Report.
Cookies and similar technologies
We also use “web beacons” to help deliver cookies and gather usage and performance data. Our websites may include web beacons, cookies, or similar technologies from third-party service providers.
Products provided by your organization—notice to end users
If you use a Uanser product with an account provided by an organization you are affiliated with, such as your work or school account, that organization can:
If you lose access to your work or school account (in event of change of employment, for example), you may lose access to products and the content associated with those products, including those you acquired on your own behalf, if you used your work or school account to sign in to such products.
Many Uanser products are intended for use by organizations, such as schools and businesses. Please see the Enterprise and developer products section of this privacy statement. If your organization provides you with access to Uanser products, your use of the Uanser products is subject to your organization’s policies, if any. You should direct your privacy inquiries, including any requests to exercise your data protection rights, to your organization’s administrator. When you use social features in Uanser products, other users in your network may see some of your activity. To about the social features and other functionality, please review documentation or help content specific to the Uanser product. Uanser is not responsible for the privacy or security practices of our customers, which may differ from those set forth in this privacy statement.
When you use a Uanser product provided by your organization, Uanser’s processing of your personal data in connection with that product is governed by a contract between Uanser and your organization. Uanser processes your personal data to provide the product to your organization and you, and for Uanser’s legitimate business operations related to providing the product as described in the Enterprise and developer products section. As mentioned above, if you have questions about Uanser’s processing of your personal data in connection with providing products to your organization, please contact your organization. If you have questions about Uanser’s legitimate business operations in connection with providing products to your organization as provided in the standard Uanser Online Services Terms (OST), please contact Uanser as described in the How to contact us section. For more information on our legitimate business operations, please see the Enterprise and developer products section.
For Uanser products provided by your K-12 school, including Uanser 365 Education, Uanser will:
With a Uanser account, you can sign in to Uanser products, as well as those of select Uanser partners. Personal data associated with your Uanser account includes credentials, name and contact data, payment data, device and usage data, your contacts, information about your activities, and your interests and favorites. Signing in to your Uanser account enables personalization and consistent experiences across products and devices, permits you to use cloud data storage, allows you to make payments using payment instruments stored in your Uanser account, and enables other features.
There are three types of Uanser account:
If you sign into a service offered by a third party with your Uanser account, you will share with that third party the account data required by that service.
Other important privacy information
Below you will find additional privacy information, such as how we secure your data, where we process your data, and how long we retain your data. You can find more information on Uanser and our commitment to protecting your privacy at Uanser Privacy.
Enterprise and developer products
Enterprise and Developer Products are Uanser products and related software offered to and designed primarily for use by organizations and developers. They include:
In the event of a conflict between this Uanser privacy statement and the terms of any agreement(s) between a customer and Uanser for Enterprise and Developer Products, the terms of those agreement(s) will control.
You can also about our Enterprise and Developer Products’ features and settings, including choices that impact your privacy or your end users’ privacy, in product documentation.
If any of the terms below are not defined in this Privacy Statement or the OST, they have the definitions below.
General. When a customer tries, purchases, uses, or subscribes to Enterprise and Developer Products, or obtains support for or professional services with such products, Uanser receives data from you and collects and generates data to provide the service (including improving, securing, and updating the service), conduct our legitimate business operations, and communicate with the customer. For example:
The Enterprise and Developer Products enable you to purchase, subscribe to, or use other products and online services from Uanser or third parties with different privacy practices, and those other products and online services are governed by their respective privacy statements and policies.
Productivity and communications products
Productivity and communications products are applications, software, and services you can use to create, store, and share documents, as well as communicate with others.
Entertainment and related services
Entertainment and Related Services power rich experiences and enable you to access a variety of content, applications and games.